Objective and Scope of Policy
Louis Allen Southern Africa is committed to protecting your privacy. The following policy describes how we collect, store, use and distribute information about our Website and service users. Our goal is to collect, use and disclose only that information reasonably required to enable us to provide the particular product or service that you have requested, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback and for other purposes further described in this Policy. If you have provided us with contact information, we will maintain the confidentiality of your contact information and use it only for the purposes for which we have collected it, unless you agree that we may disclose it to other third parties (subject to the exclusions we have listed below).
Acceptance of Terms
Information we collect?
Two types of information may be collected on the Website: Personal Information and Non-Personal Information.
“Personal Information” means personally identifiable information, such as your name, surname, occupation, address, e-mail address, birth date and gender, in each case only to the extent collected by the Website. At the time of collection we will set out clearly the information that we are collecting and the purposes for which we will use it. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you will not be able to use certain features of the Website and/or Services.
We collect this information about you and your use of our Website and Services in order to create a better, more personalised experience for you. We may also receive and store certain types of information whenever you interact with our Services. When you use the Services, we automatically receive and record certain information on our server logs from your browser or mobile platform including your location.
We only use this data to enhance your access and use of the Services or in aggregate, statistical form, and not in a manner that would identify you personally. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use the Website. We never disclose aggregate information to a partner in a manner that would identify you personally.
We also may receive Personal Information from our business partners and other third parties, provided that such third parties confirm to us that their use of the Personal Information conforms to applicable privacy laws.
“Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on this Website, and information volunteered by the user, such as survey information, is also considered Non-Personal Information. Business contact information such as the name, title, business address or telephone number of a business or professional person or an employee of an organisation is not considered Personal Information.
Non-Personal Information is collected or derived by us in the course of operating the Website and the Services. For example, our web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie when you choose to visit the Website. This policy does not restrict our use of Non-Personal Information.
Use of Personal Information
Louis Allen Southern Africa collects Personal Information mainly for the following purposes:
- To contact and correspond with you; and
- To enable your use of the Services
- To understand your needs and develop and recommend suitable products and services;
- To facilitate and enhance your use of the Website; and
- To meet legal and regulatory requirements.
Your Personal Information will not be used for any purpose other than those abovementioned without your consent. Louis Allen Southern Africa does not actively collect personally identifiable user information for the purpose of sale or marketing in a way that specifically identifies the individual. In other words: we don’t sell customer lists.
Disclosure of Information
Louis Allen Southern Africa feels very strongly about keeping the Personal Information you give us confidential. Louis Allen Southern Africa will not share the Personal Information we collect from you with any third party, except as indicated below.
From time to time we may employ third parties to help us improve our Website and to provide various services (e.g. hosting, database management, maintenance, etc.). These third parties may have limited access to databases of user information or registered member information solely for the purpose of helping us to provide such services.
You can choose to share your Louis Allen Southern Africa activities with others, or not. If you decide to share your Louis Allen Southern Africa activities with others, such individuals may be able to view both your past and prospective activities. As a result, it is your responsibility to ensure that the users you transmit your Personal Information to undertake to maintain its confidentiality. In some instances, Louis Allen Southern Africa will be required to temporarily store such information in order to provide you with specific services.
In some limited cases, your Louis Allen Southern Africa activity is broadcast to the wider Louis Allen Southern Africa community (e.g. showing your name as “attending” an online workshop).
We may disclose your Personal Information to a third party without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website users or anyone else that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
Outside Parties and Sites
The security of your Personal Information is important to us. We use commercially reasonable efforts to ensure that your Personal Information is stored and maintained in a secure environment. In particular, all Personal Information contained in messages sent when using the Services encrypted during transmission to Louis Allen Southern Africa using industry standard authentication and encryption technologies. We protect the Personal Information you give us by putting it behind multiple levels of firewalls, with active intrusion detection systems.
You can help protect the security of your Personal Information. For instance, never give out your password to another person, and remember to log out of your account and close your browser window when you finish using the Website, so that other people using the same computer won’t have access to your Personal Information. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
Additional Privacy Protections for Children
Louis Allen Southern Africa joins the industry in recognising that children, including young teens, may not be able to make informed choices about Personal Information requested online. Accordingly, Louis Allen Southern Africa does not target children or teenagers (younger than eighteen years of age) for collection of information online, and no one identified to be under the age of eighteen (18) is permitted to create a profile or use the Services. Louis Allen Southern Africa does not solicit or collect Personal Information targeted at children and teenagers under eighteen. In addition, Louis Allen Southern Africa will encourage children to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet.
Louis Allen Southern Africa
Suite F9, Building 27
Thornhill Office Park
Vorna Valley, Midrand
Tel [Local]: 0861 102 182
Tel [International]: +27 (0)11 805 0491
Fax [Local]: 086 501 2969
Last Updated December 1st 2013